The technician was courteous and professional. The carpet is definitely cleaner. Would have rated service as a 5, however, 6 hours later the carpet is still quite damp. This exceeds the time of 1-2 hour drying time that I was told. Had to turn heat on to expedite the dying process.
My technician was Dwight. He was very nice and professional. He had a sense of humor about all the steps in my house and the challenge of carrying his heavy equipment up and down. I recommend this service provider.
I received a response back immediately. They were willing to accommodate me the very next day. Very polite young men who took their job seriously. One was in training. I was ok with it. They wore their masks the entire time. They were able to get the carpet clean and even though the high traffic area was very spoiled it was cleaner than it was. I definitely would use them again.